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Meet Our Team

Our team offers a professional & confidential service that can be tailored to your company’s needs. So whether you are a small or large company we can save you time & money, we are your dedicated team. 

Owner and Founder

Sarah Gagin

For over 10 years now we have been creating bespoke solutions for our clients. Our passion is to keep learning & expanding our areas of expertise through training, moving with the latest technology & hiring new experts.

Sarah comes from a corporate background with over 16 years of working for large organisations such as Express Dairies, Arla, Dairy Crest, The Leicester Mercury and Leicester College. She progressed her career through marketing, sales support, customer service and moved into a management role and then later qualified as a PIIA Internal Auditor. This gives her a great overview of various departments and has lead to a diverse skill range. Sarah’s key skills include CRM management, email marketing and social media.

Sarah set up My Admin Support in August 2010 and now has over 10 years of experience in the virtual assistant market.

‘We are constantly striving to be able to provide a full range of virtual services to those who require someone to assist but not be based on site or to become an employee’.

In her spare time, Sarah loves spending time with her family and friends and is a keen outdoor person. She loves running, biking, walking around the local countryside and keeping fit.

Virtual PA and Admin Support

Donna Hanlon

Donna is highly customer-focused with excellent interpersonal skills & specialises in all aspects of office administration, PR, recruitment, training & HR.

Having started her career in professional service firms (accountants and law firms) Donna has over 25 years of work experience incorporating a vast array of skills including accounts and all areas of PA / secretarial work. She also specialised in recruitment, training and HR. Donna is IPD qualified and has worked in key HR roles in both professional service firms and the service sector.

Donna is highly customer-focused with excellent interpersonal skills and is well versed in all aspects of office administration, currently working predominantly in the PA field, incorporating diary management, events organisation, travel arrangements, copy and audio typing, proof-reading and editing, credit control and training administration. She is proficient in the use of Microsoft Office, Xero CRM systems, and many other packages.

In her spare time Donna likes to spend time in the countryside walking with her family and Welsh Springer Spaniel Monty. In addition to being a bit of a shopaholic, she also enjoys yoga, reading and socialising with friends.

Virtual PA and Admin Support

Lesley Burrows

Lesley welcomes challenges and always looks for new ways to improve systems to work efficiently, cost effectively, economically & keep a streamlined happy office.

Lesley has a wide range of administration skills from different backgrounds including food sales, property management, planning, regeneration and the construction industry.

Proficient in bookkeeping, credit control, HMRC/CIS returns, quality, environmental and health & safety internal auditing administration, PA, diary travel, construction accreditation management, Office Management, CRM management, solely organised, and always to a high level of attention to detail.

Lesley likes to spend time at the leisure centre, visiting art galleries and has a hand with portrait painting, love of travelling and learning Spanish! Her family are lovers of British bulldogs, Lambrettas, Vespas and Northern Soul!

Social Media and Digital Marketing Support

Bella Matten

Bella is a social media content creator and blogger with over 6 years of experience in the field, she can help businesses figure out how to use social media to their advantage.

Bella is a social media content creator and blogger with over 6 years of experience in the field. She can help businesses figure out how to use social media to their advantage and lives and breathes digital marketing!

Her mix of experience includes 15 years of PA administrative support across various sectors including a hedgefund and a bank in the City of London. She loves helping businesses and individuals thrive across their social media platforms.

Graphic Designer and Web Support

Caroline Oanes

Caroline is a thinker and creator. A designer and solution finder. She helps businesses to tell their stories through their branding, logos, print work, digital, marketing...

Caroline is a thinker and creator. A designer and solution finder. She helps businesses to tell their stories through their branding, logos, print work, digital, marketing... in fact any media that gets the message across in the most effective way.

She has 22 years of experience working with a mix of large corporate companies, design agencies and small unique boutiques. Insight and understanding a business/individual underpins any creative solution, so working together is key.

I had an idea of the style I wanted for my logo and website but I didn't know where to begin. The site design and logos really are the essence of what I wanted. The team are very efficient, professional and always keeping you in the loop. They are very friendly and easily approachable which is something business needs more and more these days.

BrettOwner at Classic Photo Supplies

Our company has been outsourcing some of our admin functions to My Admin Support for the past few years and I can highly recommend them.

Sarah and her team are all extremely professional, friendly and nothing is too much trouble. Using My Admin Support has allowed us to focus on growing our business whilst knowing our admin is being professionally managed.

Gemma and Terry StreatherOakwood Training